It enabled businesses across the world to rapidly and cost-effectively implement formal, efficient call management procedures, ensuring that each and every customer problem was resolved as promptly and correctly as possible. Amdocs Clarify CRM now meets the needs of more than just help desks and call centers — it enhances virtually every customer-facing function across an entire business. Amdocs Clarify CRM enables companies to improve the way they manage the full end-to-end customer lifecycle across all delivery channels. Amdocs Clarify CRM offers comprehensive solutions for customer interaction management, sales force automation, order processing and management, service and support, and marketing automation. Related modules are also available for inbound and outbound telemarketing script management, field service and dispatchment, billing, digital commerce, and logistics.
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Employing a robust and innovative testing methodology that emulated real-world usage of Amdocs ClarifyCRM 12 web client applications for customer interaction management, sales and support, Amdocs ClarifyCRM 12 significantly outperformed previously published benchmark results in both the number of concurrent users and inbound interactions.
Vendors that win in this space long-term deliver world-class benchmark results, along with a robust testing methodology in order to demonstrate their true enterprise strength. Additional testing demonstrated that Amdocs ClarifyCRM 12 efficiently utilizes hardware and system resources and scales linearly. These additional tests demonstrate the power of Amdocs ClarifyCRM 12 to positively affect total cost of ownership and return on investment and, at the same time, help ensure that organizations are able to effectively plan for and manage business growth.
High availability describes the ability of Amdocs ClarifyCRM 12 applications and the hardware upon which they are running to continue operating despite disruptions that may arise at the database and application server tiers. Using industry-standard components with tests simulating real-world failure scenarios, Amdocs ClarifyCRM 12 sustained operation without compromising overall performance — a requirement to support mission-critical CRM operations.
Our best-in-class billing and CRM products seamlessly link all customer-facing business processes - marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics - resulting in stronger, more profitable customer relationships.
Amdocs enables its customers to implement their business strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. For more information, visit Amdocs at www. Media Contacts:.
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Amdocs ClarifyCRM 12 Sets a New Standard for CRM Performance | Amdocs
Employing a robust and innovative testing methodology that emulated real-world usage of Amdocs ClarifyCRM 12 web client applications for customer interaction management, sales and support, Amdocs ClarifyCRM 12 significantly outperformed previously published benchmark results in both the number of concurrent users and inbound interactions. Vendors that win in this space long-term deliver world-class benchmark results, along with a robust testing methodology in order to demonstrate their true enterprise strength. Additional testing demonstrated that Amdocs ClarifyCRM 12 efficiently utilizes hardware and system resources and scales linearly. These additional tests demonstrate the power of Amdocs ClarifyCRM 12 to positively affect total cost of ownership and return on investment and, at the same time, help ensure that organizations are able to effectively plan for and manage business growth. High availability describes the ability of Amdocs ClarifyCRM 12 applications and the hardware upon which they are running to continue operating despite disruptions that may arise at the database and application server tiers. Using industry-standard components with tests simulating real-world failure scenarios, Amdocs ClarifyCRM 12 sustained operation without compromising overall performance — a requirement to support mission-critical CRM operations. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes - marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics - resulting in stronger, more profitable customer relationships.
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